BossaNova Consulting Group

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Consulting in Action

Improv!

The Invisible Factors

Why Experts Struggle

"With Duke CE and BossaNova joining hands, I've got partners who are unparalleled in their ability to develop and deliver trust-building capabilities - globally and at scale"—Charles H. Green, co-author of The Trusted Advisor, author of Trust-Based Selling, and founder of Trusted Advisor Associates

Every successful professional services firm strives to have great relationships with its clients. Why? Because your expertise alone is not enough to earn rave reviews and repeat business; it's your clients' experience of you that distinguishes you as remarkable (or not). The payoff: more work at better rates with clients you love. So you set your sights on 'the usual': building trusted partnerships and establishing long-term, win/win client relationships.

And yet despite your best efforts, you often:

	Feel nickel-and-dimed by your clients
	Lose good clients or good follow-on work to the competition
	Believe you'd be getting great results "if it weren't for our clients!"
	Spend too much time cleaning up client relationship messes
	Find it hard to walk your talk when it comes to your client-centric values
	Derive little to no enjoyment from your client interactions.

At BossaNova, we build your strength in the "intangibles" of professional services through a blend of training, coaching, and consulting services that help you consistently offer clients extraordinary experiences of you.