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| Consulting in Action |
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| Improv! |
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| The Invisible Factors |
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| Why Experts Struggle |
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"With Duke CE and BossaNova joining hands, I've got
partners who are unparalleled in their ability to
develop and deliver trust-building capabilities -
globally and at scale"—Charles H. Green,
co-author of The Trusted Advisor, author of
Trust-Based Selling, and founder of Trusted Advisor
Associates |
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Every successful professional services firm
strives to have great relationships with its clients. Why? Because
your expertise alone is not enough to earn rave reviews and repeat business;
it's your clients' experience of you that
distinguishes you as remarkable (or not). The payoff: more work at
better rates with clients you love. So you set your sights on 'the usual':
building trusted partnerships and establishing long-term, win/win client
relationships.
And yet despite your best efforts, you often:
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Feel nickel-and-dimed by your clients |
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Lose good clients or good follow-on work to the competition |
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Believe you'd be getting great results "if it weren't for our clients!" |
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Spend too much time cleaning up client relationship messes |
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Find it hard to walk your talk when it comes to your client-centric values |
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Derive little to no enjoyment from your client interactions. |
At BossaNova, we build your strength in the "intangibles" of professional services through a blend of training, coaching, and consulting services that help you consistently offer clients extraordinary experiences of you.
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